FREQUENTLY ASKED QUESTIONS

3D Printing

Design

Materials

Ordering

Delivery

Projects A-Z

3D Printing Basics

What is 3D printing?

3D printing, also known as additive manufacturing, is a process of creating three-dimensional objects by layering materials based on a digital model. At IMPRIMA3D.PT, we use advanced 3D printing technology to bring your ideas to life with precision and quality.

What can be 3D printed?

Almost anything you can imagine! From prototypes and custom parts to artistic sculptures and functional objects, 3D printing offers endless possibilities. At IMPRIMA3D.PT, we specialize in turning your unique ideas into tangible products.

What file formats do you accept?

We accept all major 3D file formats including:

  • 3MF (preferable)
  • STL
  • OBJ
  • STEP
  • IGES
  • CAD native files (Solidworks, Fusion 360, etc.)

Don’t have a 3D file? No problem! Our design team can help create 3D models from your sketches, photographs, or concepts. We also optimize existing files for the best printing results.

Custom Design Services

Do you offer design assistance?

Absolutely! We pride ourselves on our ability to create custom designs tailored to your specific needs. Whether you have a rough sketch or a detailed concept, our team can help bring your vision to reality.

Our design services include:

  • Full CAD design from concept
  • File optimization for 3D printing
  • Design consultation
  • Design modifications
  • Technical feasibility analysis

Our experienced designers can help at any stage of your project, from initial concept to final optimization.

I don't have a 3D model. Can you still help me?

Of course! Our expert designers can create a 3D model from scratch based on your ideas, sketches, or descriptions. We’ll work closely with you to ensure the final design meets your expectations.

Materials

What materials do you use for 3D printing?

We offer a wide range of materials to suit your specific needs:

Standard Materials:

  • PLA (Various colors)
  • PETG
  • ABS
  • ASA
  • TPE & TPU (Flexible)

Professional Materials:

  • Nylon
  • Carbon Fiber composites
  • Engineering-grade plastics

Special Materials:

  • High-temperature resistant
  • Food-safe materials
  • Medical-grade materials

Each material is carefully selected based on your project’s requirements for strength, flexibility, temperature resistance, and cost-effectiveness.

How durable are 3D printed objects?

The durability of 3D printed objects depends on the material used and the design of the object. We can advise on the best material choices to ensure your printed item meets your durability needs.

Ordering and Pricing

How do I place an order?

You can place an order through our website or by contacting us directly. For custom projects, we recommend scheduling a consultation to discuss your needs in detail.

How is pricing determined for custom projects?

Pricing for custom projects depends on factors such as design complexity, materials used, size of the print, and quantity. We provide detailed quotes after our initial consultation to ensure transparency in our pricing.

What are your payment terms?

We offer transparent pricing and flexible payment options:

Payment Structure:

  • Projects under €500: Full payment upon order confirmation
  • Larger projects: 50% deposit, 50% upon completion
  • Regular clients: Monthly billing options available

Payment Methods:

  • Bank transfer
  • Credit/Debit cards
  • PayPal
  • MB Way

All quotes include detailed breakdowns of costs, and we’re happy to explain any aspect of our pricing.

Delivery and Support

What are your delivery times?

Delivery times vary depending on the complexity of the project and our current workload. For standard prints, we typically deliver within 5-7 business days. Custom projects may take longer, but we always provide estimated completion times upfront.

Do you offer support after delivery?

Yes, we stand behind our work and offer post-delivery support. If you have any issues or questions about your 3D printed item, please don’t hesitate to contact us.

Do you ship internationally?

Yes, we offer shipping options worldwide:

  • Local delivery in Portugal
  • EU-wide shipping
  • International shipping available
  • Express shipping options
  • Tracked and insured delivery
  • Custom packaging for delicate items

Shipping costs and timelines are provided during quote preparation.

Projects from A-Z

How long does a typical project take?

Project timelines vary based on complexity and specifications, but here’s a general guide:

  • Simple prints (single parts): 1-3 business days
  • Complex prototypes: 3-5 business days
  • Multi-part projects: 5-10 business days
  • Large-scale productions: 10-15 business days

 Each project receives a detailed timeline during the initial consultation. We pride ourselves on meeting deadlines and keeping you updated throughout the process. Rush services are available for urgent projects.

How do you handle confidential projects?

We take your intellectual property seriously. Our confidentiality measures include:

  • Signed NDAs available before project discussion
  • Secure file handling and storage
  • Restricted access to project details
  • Private work areas for sensitive projects
  • Secure disposal of test prints
  • Confidential shipping options

All team members are bound by strict confidentiality agreements, ensuring your innovations remain protected.

What quality control measures do you use?

We maintain strict quality standards through:

  • Pre-print file analysis
  • Test prints for complex parts
  • In-process monitoring
  • Post-print quality checks
  • Dimensional verification
  • Surface finish inspection
  • Functional testing when required

Each project undergoes multiple quality checkpoints before delivery.

What happens if I'm not satisfied with the result?

Your satisfaction is our priority:

  • Free inspection period upon delivery
  • Clear revision policy
  • Remake guarantee for quality issues
  • Open communication throughout
  • Problem resolution commitment
  • Full documentation provided

We work with you until you’re completely satisfied with the final product.

Can you handle bulk orders?

Absolutely! We offer scalable solutions:

  • Volume pricing
  • Production scheduling
  • Quality consistency
  • Inventory management
  • Regular production runs
  • Bulk shipping options

Contact us for custom quotes on large orders.