Yes, screen sharing is available for all online consultations.

Extended sessions can be arranged during the booking process.

Yes, multiple participants can join online sessions.

We provide on-site consulting throughout Europe. Our expert consultants can travel to any EU member state, UK, Switzerland, and Norway. Travel expenses are included in the consultation package for most major European cities.

We offer flexible timing options:

• Half-day (4-8 hours): Perfect for specific project optimization
• Full-day (8 hours): Comprehensive assessment and team training
• Multi-day packages: Available for complex implementations

To maximize our time together, please:

• Have your equipment operational
• Prepare specific questions/challenges
• Ensure team availability if training is needed
• Gather relevant project documentation
• List current issues or optimization goals

Yes! Our on-site consulting is designed to:

• Address multiple subjects
• Train various team members
• Optimize different production lines
• Coordinate between departments
• Set up comprehensive workflows

Standard booking: 2-3 weeks notice

Express service: Available within 1 week (additional fees may apply)

Emergency service: 24-48 hours (subject to availability)

On-site consulting provides unique benefits:

• Hands-on demonstration and training
• Real-time problem solving
• Physical testing
• Direct team interaction
• Immediate implementation of solutions
• Custom workflow optimisation

Yes, you receive:

• Detailed consultation report
• Implementation guidelines
• Optimization recommendations
• Training materials
• Follow-up action plan
• 30 days of priority support

Absolutely! We recommend:

• Pre-visit remote assessment
• Follow-up video sessions
• Ongoing support packages
• Team training programs
• Regular optimization check-ins

We have extensive experience across:

• Manufacturing facilities
• Product development labs
• Educational institutions
• Medical device companies
• Engineering offices

Almost anything you can imagine! From prototypes and custom parts to artistic sculptures and functional objects, 3D printing offers endless possibilities. At IMPRIMA3D.PT, we specialize in turning your unique ideas into tangible products.

We accept all major 3D file formats including:

• 3MF (preferable)
• STL
• OBJ
• STEP
• IGES
• CAD native files (Solidworks, Fusion 360, etc.)

Don’t have a 3D file? No problem! Our design team can help create 3D models from your sketches, photographs, or concepts. We also optimize existing files for the best printing results.

Absolutely! We pride ourselves on our ability to create custom designs tailored to your specific needs. Whether you have a rough sketch or a detailed concept, our team can help bring your vision to reality.

Our design services include:

• Full CAD design from concept
• File optimization for 3D printing
• Design consultation
• Design modifications
• Technical feasibility analysis

Our experienced designers can help at any stage of your project, from initial concept to final optimization.

Of course! Our expert designers can create a 3D model from scratch based on your ideas, sketches, or descriptions. We’ll work closely with you to ensure the final design meets your expectations.

The durability of 3D printed objects depends on the material used and the design of the object. We can advise on the best material choices to ensure your printed item meets your durability needs.

Pricing for custom projects depends on factors such as design complexity, materials used, size of the print, and quantity. We provide detailed quotes after our initial consultation to ensure transparency in our pricing.

We offer transparent pricing and flexible payment options:

Payment Structure:

• Projects under €500: Full payment upon order confirmation
• Larger projects: 50% deposit, 50% upon completion
• Regular clients: Monthly billing options available

Payment Methods:

• Bank transfer
• Credit/Debit cards
• PayPal
• MB Way

All quotes include detailed cost breakdown, and we’re happy to explain any aspect of our pricing.

Yes, we stand behind our work and offer post-delivery support. If you have any issues or questions about your 3D printed item, please don’t hesitate to contact us.

Yes, we offer shipping options worldwide:

• Local delivery in Portugal
• EU-wide shipping
• International shipping available
• Express shipping options
• Tracked and insured delivery
• Custom packaging for delicate items

Shipping costs and timelines are provided during quote preparation.

We take your intellectual property seriously. Our confidentiality measures include:

• Signed NDAs available before project discussion
• Secure file handling and storage
• Restricted access to project details
• Private work areas for sensitive projects
• Secure disposal of test prints
• Confidential shipping options

All team members are bound by strict confidentiality agreements, ensuring your innovations remain protected.

We maintain strict quality standards through:

• Pre-print file analysis
• Test prints for complex parts
• In-process monitoring
• Post-print quality checks
• Dimensional verification
• Surface finish inspection
• Functional testing when required

Each project undergoes multiple quality checkpoints before delivery.

Your satisfaction is our priority:

• Free inspection period upon delivery
• Clear revision policy
• Remake guarantee for quality issues
• Open communication throughout
• Problem resolution commitment
• Full documentation provided

We work with you until you’re completely satisfied with the final product.

Absolutely! We offer scalable solutions:

• Volume pricing
• Production scheduling
• Quality consistency
• Inventory management
• Regular production runs
• Bulk shipping options

Contact us for custom quotes on large orders.